Effective Date: 1 June 2025
We offer a free test before any payment is required so you can experience the platform before committing.
| Payment made, no paid test started, within 24 hours | ✅ Full refund |
| Payment made, no paid test started, after 24 hours | ❌ Not eligible |
| At least one paid test started | ❌ Not eligible |
| Duplicate payment (charged twice) | ✅ Full refund |
| Technical error — payment deducted, no access | ✅ Full refund or access granted |
Email support@pondyprep.in with your registered email and Razorpay payment ID. We respond within 2 working days.
Approved refunds are processed within 5–7 working days back to the original payment method.